Product Delight: How to Make Your Product Stand Out with Emotional Connection

Product Delight offers a fresh, practical approach to building products that emotionally connect with users, because in today’s world, functionality alone isn’t enough. Written by Dr. Nesrine Changuel, former product leader at Google, Spotify, and Microsoft, the book introduces the Product Delight Model, a four-step framework to design for emotional impact at every stage. 

Drawing from over a decade of experience and insights from leaders at Atlassian, YouTube, Dyson, and more, this book reveals how delight can become your product’s strategic edge. 

You’ll discover: 

• The Delight Grid to map functional vs. emotional impact 
• Delight Enhancers like surprise and personalization 
• The Delight Excellence Checklist to guide emotionally resonant design

You’ll also learn how to identify user motivators, prioritize with a 50/40/10 balance, measure emotion using HEART and HaTS, and build a culture of delight. 

For PMs, designers, and leaders, Product Delight is your guide to creating products people love—and remember.